Refund policy

Last updated: October 14, 2026

The Preview Promise

You see your portrait before you pay, and a real person checks it before it prints. If your canvas arrives damaged, defective, or different from the preview you approved, send us a photo within 30 days of delivery and we'll reprint it free or refund you in full. You keep the canvas — no need to send it back.

We keep the print file of every order for 90 days so we can reprint it without asking you for anything. Your original photos are deleted 30 days after upload to protect your privacy.

Free changes within 24 hours

Want a different version or a small fix? Tell us within 24 hours of placing your order (reply to your order confirmation email or use our contact form or email cs@dovelie.com). After that, your canvas may already be in production.

Cancellations

You can cancel for a full refund within 24 hours of ordering. After printing starts we can't cancel, because every canvas is made for one family.

Change of mind

Because each canvas is personalized, we can't accept returns or give refunds for a change of mind. That's why the preview is free and comes before you pay.

How to make a claim

Use our contact form or email cs@dovelie.com with your order number and a photo of the problem. We reply within 2 business days. Refunds go back to your original payment method; your bank may take 5–10 business days to show it.